Your Visit to Chickenshed Your Visit to Chickenshed Firstly, a huge welcome back to Chickenshed. Thank you for waiting so patiently – we couldn’t wait to get back into the theatre but needed to make sure we did so in as safe a way as possible – for you, our staff, volunteers, and performers. As we are all aware, the new normal means that we need to do things a little differently now and we are following the safety and hygiene measures set out by the Government in its performing arts guidance. To make sure your visit is safe and enjoyable we’ve put some new measures in place, these include reducing the number of seats available in the auditorium, to ensure appropriate social distancing. We ask that you please comply with these and use the hand sanitiser stations available. When to Arrive Please do not arrive more than 10 minutes before the show start time, there are no seats in the foyer for you to wait and you may be asked to stand outside or wait in your car. Due to safety restrictions, we will not be allowing latecomers into the auditorium. Unfortunately you will be refused entry if you arrive after the show has started. NHS Test, Track and Trace Like other venues, we are required to support the NHS Test and Trace strategy by keeping a temporary record of all customers and visitors to Chickenshed. The lead booker will have provided their contact details at the point of booking. Please ensure that your email address and telephone number are up to date. To help stop the spread of coronavirus, we are introducing the use of the NHS COVID-19 app. Customers can download the free app onto their smart phones. NHS COVID-19 APP DOWNLOAD We encourage our customers to check in by scanning our unique QR code which will be displayed at the main entrance to Chickenshed. Purchase of Tickets Tickets can ONLY be purchased in advance by calling the Box Office (after 1 November) or via our website. Please ensure you book before your visit to avoid disappointment. We are also restricting ticket quantities to no more than 6 per booking to abide by government guidelines. You will receive your e-tickets by email*. These tickets can then be printed at home, or alternatively you can have them visible on your phone when entering the theatre. You can also access your e-tickets from your account on our website. * Please do not get in contact to query receipt of your tickets, unless you have still not received them 24 hours before the performance. In the event of a performance cancellation due to Covid-19, we will offer you the choice to: Exchange your ticket to another performance (if available) Receive account credit to be used for a future production at Chickenshed Receive a full refund Donate to the theatre If you are unable to attend because you are displaying Covid-19 symptoms, we can offer you account credit valid for 14 months. If you are unable to attend for any other reason, please contact the Box Office to discuss further. We are unable to offer a refund, but a credit or exchange may be offered (an administration fee may be charged). Refreshments Our café will remain closed and we will not be selling any food or drinks (to include sweets and ice creams). There will be no interval and shows are no longer than an hour. We would ask that you DO NOT bring your own food or drink for consumption on the premises, although re-usable bottles of water are acceptable should you need to bring them (we ask that you do not bring single-use plastic to restrict litter). There will not be any facilities to fill your bottles on site. Please take any litter home with you. Face Coverings Please wear a face covering at all times whilst in the building – to include the auditorium - unless you are medically exempt. Children under 11 do not have to wear a face covering. Social Distancing We’ve created a one-way system around the building which is clearly marked with signage. Please help us by following these instructions and by keeping at least 2m space between yourself and others, where possible. Staff and volunteers will be on hand to direct you. Visiting With Children If you need to bring a buggy into the building, there will be an area where you can leave it during the performance. Children under 11 do not have to wear a face covering. Our Cleaning Regime Toilets Sanitiser will be available outside the toilets. We will carry out additional cleaning of the toilets between each performance. However, we also recognise that some responsibility about social distancing and cleanliness lies with each individual audience member. Only 2 people at any one time can enter our toilets. This might mean that you need to queue or be directed to use alternative toilets. Please observe social distancing while you queue. Our staff and volunteers will be monitoring the toilets at all times. Seats in the Rayne Theatre We will sanitise the seats between each performance – as well as rotating the rows on which we seat our audience members (leaving an empty row between each seated row). We ask you to use the sanitiser stations upon entering and leaving the auditorium. Please take your litter home with you. Communal Areas All other ‘touch points’ will be regularly cleaned, throughout the building. If You Feel Unwell If you think you may have symptoms of Covid-19 (high temperature, new persistent cough, change in sense of taste or smell), or someone in your household is self-isolating, please do not enter the building. If you feel unwell whilst visiting us, please make a member of staff aware immediately. We’ll be reviewing these measures regularly internally and in accordance with Government guidelines and updating when necessary. Thank you for observing our new procedures and helping to keep everybody safe and sound. If you have any additional questions, please email [email protected].